Terms of Service

1. Acceptance of Terms

Welcome to Complay Digital Marketing Agency (“Complay,” “we,” “us,” or “our”). By accessing or using our website located at www.complaynew.com (the “Site”) and any related services, features, content, or applications (collectively, the “Services”), you agree to be bound by these Terms of Service (the “Terms”).

2. Services Description

Complay provides web hosting, digital marketing, and related technology services. Our services include but are not limited to:

• Web hosting services (shared, cloud, reseller, Windows, unlimited hosting)
• Domain registration and management
• Digital marketing services (SEO, PPC, social media marketing)
• Website design and development
• Email hosting and management
• Technical support and consultation

3. User Accounts

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately if you discover or suspect any security breaches
• Take responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or misleading.

4. Payments, Billing, and Refunds

4.1 Pricing and Payments

All fees for our Services are as quoted on our website. We reserve the right to change prices at any time, but price changes will not affect existing subscriptions for their current term.

Payment Method	Processing Time	Accepted Currencies
Credit/Debit Cards	Instant	INR, USD
Net Banking	1-2 Business Days	INR
UPI	Instant	INR
PayPal	Instant	USD, EUR

4.2 Billing Cycles

Services are billed in advance on a monthly, annual, or other recurring basis as selected during purchase. By purchasing a subscription, you authorize us to charge your payment method on a recurring basis.

4.3 Refund Policy

We offer a 30-day money-back guarantee for our hosting services under the following conditions:

• Refund requests must be made within 30 days of initial purchase
• Domain registration fees are non-refundable
• Setup fees for certain services are non-refundable
• Digital marketing services are non-refundable once work has commenced
• Violation of our Terms of Service voids eligibility for refund

5. User Content

You retain ownership of any content you upload, post, or otherwise transmit through our Services (“User Content”). However, by submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content solely for the purpose of providing the Services to you.

6. Prohibited Activities

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Distribute malware, viruses, or other harmful code
• Engage in spamming, phishing, or other fraudulent activities
• Host or distribute illegal content, including but not limited to:
  • Copyrighted material without permission
  • Child exploitation material
  • Hate speech or discriminatory content
  • Content promoting violence or illegal activities
• Overload our infrastructure through excessive resource usage
• Attempt to gain unauthorized access to our systems or other users’ accounts

We reserve the right to suspend or terminate services immediately if we suspect any prohibited activities.

7. Termination

Either party may terminate these Terms at any time by providing written notice. Upon termination:

• Your right to use the Services will immediately cease
• We may delete your account and any associated data after a 30-day grace period
• You remain responsible for any fees incurred before termination
• Provisions that by their nature should survive termination will survive

8. Limitation of Liability

To the maximum extent permitted by law, Complay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Services
• Any conduct or content of any third party on the Services
• Any content obtained from the Services
• Unauthorized access, use, or alteration of your transmissions or content

Our total liability for any claims under these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

9. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you through the Services or by sending an email to the address associated with your account. Continued use of our Services after such modifications constitutes acceptance of the updated Terms.

10. Contact Information

If you have any questions about these Terms, please contact us at:

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of UAE, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, UAE.

12. Miscellaneous

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on the Services, constitute the entire agreement between you and Complay.

12.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions will remain in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

12.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign our rights and obligations under these Terms without restriction.