Refund Policy
At WebinHost, we strive to provide the best hosting experience. Our refund policy is designed to be fair and transparent for all our customers.
Our Refund Policy
This refund policy outlines the terms and conditions under which WebinHost offers refunds for our services. Please read this policy carefully before making a purchase.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our shared hosting plans. If you’re not satisfied with our service within the first 30 days of your purchase, you can request a full refund.
Important Note: The 30-day money-back guarantee applies only to first-time signups for shared hosting. Domain registration fees, SSL certificates, and dedicated server plans are not eligible for refunds under this guarantee.
Refund Eligibility
To be eligible for a refund, your request must meet the following criteria:
- Refund request is made within 30 days of the initial purchase
- Service has not been suspended for violation of our Terms of Service
- You have not previously received a refund for the same service
- Refund is requested for a service that is eligible under this policy
- You have not exceeded 5GB of bandwidth usage during the refund period
How to Request a Refund
Follow these simple steps to request a refund:
1 Contact Support
Reach out to our billing department with your account details and reason for the refund request.
2 Provide Information
Include your account username, invoice number, and reason for dissatisfaction with our service.
3 Review Process
Our team will review your request and respond within 1-2 business days.
4 Refund Processing
If approved, your refund will be processed within 5-7 business days to your original payment method.
Non-Refundable Services
The following services are not eligible for refunds:
- Domain name registrations, renewals, and transfers
- SSL certificates and security products
- Dedicated server and VPS plans
- Any third-party products or services
- Services purchased during promotional periods with explicit “no refund” terms
- Setup fees for custom configurations
Partial Refunds
In certain circumstances, partial refunds may be granted at the discretion of WebinHost management:
- If you have used the service for more than 30 days but less than 90 days
- For services that cannot be technically delivered as promised
- For exceptional circumstances reviewed on a case-by-case basis
Refund Processing Time
Once your refund is approved, it will be processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 7-14 business days
Need Help with Refunds?
If you have any questions about our refund policy or need assistance with a refund request, please contact our support team.
Email: contact@complaynew.com
Phone: +971505881939 / +919013544429
Support Ticket: Via your client area dashboard
Support Hours: 24/7/365
Website: www.complaynew.com
Policy Updates: This refund policy is subject to change without prior notice. We recommend checking this page periodically for updates. Your continued use of our services after any changes constitutes acceptance of the new policy.
Last Updated: October 15, 2025