Privacy Policy

1. Overview

Complay Digital Marketing Agency (“Complay,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes:

• The types of information we may collect from you or that you may provide when you visit our website complaynew.com (our “Website”)
• Our practices for collecting, using, maintaining, protecting, and disclosing that information
• Your choices regarding our use of your personal information

2. Information We Collect

We collect several types of information from and about users of our Website, including:

2.1 Personal Information

Personal information that identifies you as an individual or relates to an identifiable individual, including:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, account preferences
• Payment Information: Billing address, credit/debit card details (processed securely by payment processors)
• Communication Information: Correspondence with us through email, chat, or other channels

2.2 Technical Information

Information about your internet connection, the equipment you use to access our Website, and usage details:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, search queries
• Location Data: General geographic location based on IP address

2.3 How We Collect Information

We collect this information:

• Directly from you: When you register for an account, make a purchase, contact us, or otherwise provide information directly
• Automatically: As you navigate through the Website using cookies, web beacons, and other tracking technologies
• From third parties: From business partners, analytics providers, and social media platforms

3. How We Use Your Information

We use the information we collect for various business purposes, including:

Purpose	Types of Information Used	Legal Basis
Provide and maintain our services	Contact, Account, Technical	Contractual necessity
Process payments and transactions	Payment, Contact	Contractual necessity
Communicate with you	Contact, Communication	Legitimate interests
Improve our Website and services	Technical, Usage	Legitimate interests
Marketing and promotions	Contact, Usage	Consent (where required)
Comply with legal obligations	All relevant information	Legal obligation

4. Information Sharing and Disclosure

We may share your personal information in the following situations:

4.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Payment processing
• Data analysis
• Email delivery
• Hosting services
• Customer service

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of your personal information. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure development practices
• Employee training on data protection

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and store certain information.

6.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Necessary for website functionality	Session
Performance Cookies	Collect information about website usage	Up to 2 years
Functionality Cookies	Remember your preferences	Up to 1 year
Targeting Cookies	Deliver relevant advertisements	Up to 1 year

6.2 Your Cookie Choices

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our Website may be inaccessible or not function properly.

7. Your Privacy Rights

7.1 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We may need to verify your identity before processing your request.

7.2 Response Time

We will respond to your request within 30 days of receipt. If we need more time, we will inform you of the reason and extension period.

8. Children’s Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

11. Third-Party Links

Our Website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

12. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

12.1 Retention Periods

• Account information: Retained while your account is active and for 7 years after account closure for legal and tax purposes
• Transaction data: Retained for 7 years for accounting and tax compliance
• Marketing data: Retained until you unsubscribe or request deletion
• Technical logs: Retained for 1 year for security and troubleshooting

13. International Data Transfers

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.